TAXIBOX arrived early and was easy to track delivery time online. Driver was excellent and placed storage box exactly where I wanted it with door facing garage for easy unloading.
Outstanding service! Great responsiveness and flexibility in determining the best date for returning my taxi box (thanks Tina!). Moving is stressful but Taxibox made it the easiest part. Thanks!
Great service, easy to access, real people to speak to if necessary, moved from Mackay to Perth, in storage for 15 months everything was as it was when picked up. Thanks Taxibox
My experience with TAXIBOX was incredible. The ease was, they dropped the box off, I loaded the box, they picked it up, I flew back to Brisbane and they delivered the box to me 2 weeks later, it was so easy. I used one box and I filled it from top to bottom. Also, I got quotes from other companies for the move from Victoria to Qld and the quotes started at $7,500 right down to $6,000 being the cheapest. Who has $7,500 when my taxi box was below a third of the price. It's amazing how much you can fit into a taxi box. Thank you very much TAXIBOX, you saved me a lot of bucks.
Excellent customer service team and overall a great experience! Would without a doubt order another taxi box in the future. Highly recommmend this company!
This morning at 5:30am I realised I had my passport packed away in my taxibox, and I was due to fly out internationally at 10am. The customer support service was so helpful, I submitted a call back request at 5:30am and was able to communicate with them by 7am. The lady on the phone was very kind and empathetic during my stressful situation, and the Taxi box man was so efficient at getting my taxi box for me (it was the very bottom stacked at the very back row). I was able to successfully find my Passport and make it just in time for my international flight. I am so grateful for this impeccable customer service, I will definitely be a returning customer.
Really sad I left! Just no need for storage anymore. They helped me move all my stuff from Canberra to Perth and stored my stuff for 6 months +. The fact they weren’t in Canberra wasn’t even an issue. They helped me work around it. Every time I left something to last minute their customer service team helped come up with a solution. Thank you for dealing with my disorganisation on both moving ends and coming to the rescue!!! Cannot recommend them enough. The price is also way better than any other moving company.
10/10 experience with TAXIBOX. We moved our 1 bed apartment into a Taxibox whilst away in Europe and came back to move into a new place.
We did a lot of research and shopped around but Taxibox returned the best prices for our needs - make sure to enquire about the “fetch” service if you are happy driving a small truck, as this saves $$$ on delivery of your Taxibox.
Unfortunately we were sent to the wrong location when collecting the truck - we were sent to Greenacre when the truck was at Mascot - the staff were very quick to apologise and sort this out, all we asked was that the time lost due to the extra trip was added to our booking - which was no problem!
The service is as described and there are no hidden fees. The call centre are quick to answer and have good staff who know their services well.
It’s just a super easy and cost effective way to store and move a small unit.
Thanks
Drivers were friendly courteous and went above and beyond. In this digital age customer service is still primary. I’d recommend taxibox to anyone, they are the best and cheapest around. Costing me around $500 to move and I got quotes from other companies that ranged from $850-$1,200.
Fantastic Interstate Moving Experience with TAXIBOX!
We recently used TAXIBOX for our interstate move, and the experience was absolutely stress-free from start to finish. The entire process was seamless, from booking to delivery, and their team was incredibly helpful along the way. Shout out to Kieran who helped with the booking and also Danny who did the final pick up. All super friendly and helpful.
Not only was TAXIBOX significantly cheaper than traditional removalists, but it also gave us the flexibility to pack at our own pace. The boxes were delivered on time, securely stored, and arrived at our new home exactly as planned. Everything was in perfect condition, and the communication throughout was excellent.
If you're looking for an affordable, reliable, and hassle-free way to move, I highly recommend TAXIBOX. They made our interstate move so much easier—five stars! ⭐⭐⭐⭐⭐
Fantastic and easy! Great customer service, attentive reps, even the driver delivering the box super helpful, from start to finish its been an absolute pleasure dealing with Taxibox. Would reccomend for transit or storage, or both!
Were punctual, helpful, clear and prompt communicators, we moved out of our rental and had a gap between our new move in date by a month so put all our big things in x3 TAXIBOX storage. We needed to extend our drop off date by a week so I called up and arranged this easily over the phone. Very helpful and stress free.
Effortless and easy! Great customer service as well. Highly recommend moving using taxi boxes. We used two boxes to move big things and did little trips in our car. The tracking made it simple and stress free, and we could change pick up and drop off dates easily when we realised we didn’t need as much time to pack and unpack the boxes.
TAXIBOX arrived early and was easy to track delivery time online. Driver was excellent and placed storage box exactly where I wanted it with door facing garage for easy unloading.
Outstanding service! Great responsiveness and flexibility in determining the best date for returning my taxi box (thanks Tina!). Moving is stressful but Taxibox made it the easiest part. Thanks!
Great service, easy to access, real people to speak to if necessary, moved from Mackay to Perth, in storage for 15 months everything was as it was when picked up. Thanks Taxibox
My experience with TAXIBOX was incredible. The ease was, they dropped the box off, I loaded the box, they picked it up, I flew back to Brisbane and they delivered the box to me 2 weeks later, it was so easy. I used one box and I filled it from top to bottom. Also, I got quotes from other companies for the move from Victoria to Qld and the quotes started at $7,500 right down to $6,000 being the cheapest. Who has $7,500 when my taxi box was below a third of the price. It's amazing how much you can fit into a taxi box. Thank you very much TAXIBOX, you saved me a lot of bucks.
Excellent customer service team and overall a great experience! Would without a doubt order another taxi box in the future. Highly recommmend this company!
This morning at 5:30am I realised I had my passport packed away in my taxibox, and I was due to fly out internationally at 10am. The customer support service was so helpful, I submitted a call back request at 5:30am and was able to communicate with them by 7am. The lady on the phone was very kind and empathetic during my stressful situation, and the Taxi box man was so efficient at getting my taxi box for me (it was the very bottom stacked at the very back row). I was able to successfully find my Passport and make it just in time for my international flight. I am so grateful for this impeccable customer service, I will definitely be a returning customer.
Really sad I left! Just no need for storage anymore. They helped me move all my stuff from Canberra to Perth and stored my stuff for 6 months +. The fact they weren’t in Canberra wasn’t even an issue. They helped me work around it. Every time I left something to last minute their customer service team helped come up with a solution. Thank you for dealing with my disorganisation on both moving ends and coming to the rescue!!! Cannot recommend them enough. The price is also way better than any other moving company.
10/10 experience with TAXIBOX. We moved our 1 bed apartment into a Taxibox whilst away in Europe and came back to move into a new place.
We did a lot of research and shopped around but Taxibox returned the best prices for our needs - make sure to enquire about the “fetch” service if you are happy driving a small truck, as this saves $$$ on delivery of your Taxibox.
Unfortunately we were sent to the wrong location when collecting the truck - we were sent to Greenacre when the truck was at Mascot - the staff were very quick to apologise and sort this out, all we asked was that the time lost due to the extra trip was added to our booking - which was no problem!
The service is as described and there are no hidden fees. The call centre are quick to answer and have good staff who know their services well.
It’s just a super easy and cost effective way to store and move a small unit.
Thanks
Drivers were friendly courteous and went above and beyond. In this digital age customer service is still primary. I’d recommend taxibox to anyone, they are the best and cheapest around. Costing me around $500 to move and I got quotes from other companies that ranged from $850-$1,200.
Fantastic Interstate Moving Experience with TAXIBOX!
We recently used TAXIBOX for our interstate move, and the experience was absolutely stress-free from start to finish. The entire process was seamless, from booking to delivery, and their team was incredibly helpful along the way. Shout out to Kieran who helped with the booking and also Danny who did the final pick up. All super friendly and helpful.
Not only was TAXIBOX significantly cheaper than traditional removalists, but it also gave us the flexibility to pack at our own pace. The boxes were delivered on time, securely stored, and arrived at our new home exactly as planned. Everything was in perfect condition, and the communication throughout was excellent.
If you're looking for an affordable, reliable, and hassle-free way to move, I highly recommend TAXIBOX. They made our interstate move so much easier—five stars! ⭐⭐⭐⭐⭐
Fantastic and easy! Great customer service, attentive reps, even the driver delivering the box super helpful, from start to finish its been an absolute pleasure dealing with Taxibox. Would reccomend for transit or storage, or both!
Were punctual, helpful, clear and prompt communicators, we moved out of our rental and had a gap between our new move in date by a month so put all our big things in x3 TAXIBOX storage. We needed to extend our drop off date by a week so I called up and arranged this easily over the phone. Very helpful and stress free.
Effortless and easy! Great customer service as well. Highly recommend moving using taxi boxes. We used two boxes to move big things and did little trips in our car. The tracking made it simple and stress free, and we could change pick up and drop off dates easily when we realised we didn’t need as much time to pack and unpack the boxes.
Nice and simple and had plenty of notice ahead of time when it was to be dropped off for a 30 min unload. Delivery driver was super friendly and even rang me the day before.
1. company easy to deal with.
2. delivered on time.
3. Uplifted on time.
4. Stored with no damages.
5. Easy access to box when ready to uplift stores .
6. Easy instructions to undertake from start to finish.
A friend recommended TaxiBox as he liked his experience with them. I’d use them again - they were great. I moved a single room + kitchen items amount of items (without any big furniture) interstate (filled about half of one box). I didn’t know where I’d be living next exactly, so having it stored in the general location (first month included in price, with option to store longer if you need) was helpful. I called them lots of times throughout with questions and they were professional and always did their best to accommodate my requests. The driver (Frank) who delivered to me went above and beyond to ensure a difficult delivery location worked out smoothly for me (there was only one 30 min loading zone available). The sense of humour in their branding (emails/packaging etc) was a fun touch amidst the stress of moving. For me it was an affordable and workable way to move such a big distance. My things were kept safe, the box was accessible when in storage and was delivered to my new place on time. Thank you!
I used TaxiBox to store belongings from a small studio apartment, which fit into a small box. I left them there for three years, and they only made a small increase to the fee once. The communication was easy, they were very polite, and the process of both storing and retrieving my items was smooth and efficient. I highly recommend them.
Great customer service both on the phone and at pick up/drop off. I do wish it was a little less pricey and I would have used it longer term. Thanks taxibox, you deliver everytime!
By far the best way to move from Perth to Sydney we could have imagined. So easy form start to finish and really not expensive. We packed our entire two bedroom house, a king bed, tv, two tables, a whole kitchen and living area, endless boxes of clothes and ‘stuff’. Steve was so efficient on the day of the pick up and just made th whole process painless and almost enjoyable, as far as moving goes
Driver Con delivered our son’s storage boxes today and did a fantastic job. He was very professional and ensured the boxes went in just the right spot and did not block access to the property. We are very happy with the service. Well done Con.
Amazing service. This was our third time using taxibox and we had a last minute change to one of our two taxi boxes for an interstate move and Francis from customer service went above and beyond to help us find a solution. I highly recommend the company and thank you Francis for all your help.
Just had our taxi box dropped off and then collected by Danny, in Brisbane. We are shipping overseas and so far the experience has been great. Awesome service and communication and the location link is like watching your uber arrive. Five star from us soo far, will report back when we receive the goods at the other end.
Drop off was and pick up was easy, except upon scheduling the time the phone service workers were difficult, uncooperative, and constantly had changing opinions. Each time we would call. They seem to not want to deal with us and would pass us on a different phone line. However Frank the delivery Man was on time, helpful, strong and kind. Overall, I recommend taxi box.
This is the second time that we have used Taxi box and have no hesitation in using them again in the future. A very cost effective way of relocating your belongings inter-state!
We received excellent and friendly service from both the drivers in Sydney and Brisbane. Danny looked after us in Brisbane and dropped of the box to our carparking space in the underground garage (noting that he had just enough clearance with 2.3m). He was professional, friendly and very efficient. I can not remember the name of the driver in Sydney, but he was also extremely professional. (German heritage). Thank you
We had a brilliant experience with Taxi Box. I rang to find out information about having a box transported from Adelaide to Perth. It turns out there was only 1 more run to Perth for 2024 which was to leave a week from when I made the phone call. The guy in the office was incredibly helpful (sorry, I can’t remember who I spoke with) and talked me through the process. One day later the box was delivered and we had two days to fill it. Benny, the guy who dropped the box off to us was a wealth of information ( from his own personal experience) about the drive from Adelaide to Perth. He recommended where to stay, where to fill up with fuel and shared some invaluable tips for the drive across the Nullarbor. Although I wasn’t driving across, my son and his friend were and I was feeling quite apprehensive about them driving. I could feel Benny’s excitement for my son and he described it as a fantastic adventure. He reassured me the roads are better than they once were and it's an adventure to experience. Thank you Benny for alleviating my concerns. At the other end, in Perth, Chris and Andy were fantastic as we were juggling codes to get into the car park of my son’s apartment block and negotiating a place for the box to be parked. We had an extremely positive experience and would not hesitate to recommend Taxi Box to anyone moving locally or interstate. Thanks so much for a seamless interstate move.
The entire experience from the beginning to end was 5 star. Booking online and arranging collection online is easy. Andrew who collected our taxi box was the real STAR as we had been building around the taxi box making it difficult to remove it but Andrew persisted and eventually managed to manoeuvre the taxi box out of the tight space - Andrew, you’re a legend, thank you
Overall had a good experience. All of the staff I interacted with were friendly. Initially, not all of my taxiboxes were delivered to the correct storage facility. I was given some credit to my account for the inconvenience. Delivery and pickup of the boxes was great. They managed to squeeze them into the front yard. The driver gave our kids free taxibox truck toys which they enjoyed! After final collection I had to call to ask for a partial refund of the remaining weeks storage fee I had paid. Would be nice if that was automatically done for you.
Fantastic idea and drivers very helpful, but diabolical customer service through the call centre. The staff they use for sales seem to be completely different to the team who "help" you once you have handed over your money. Phone messages weren't passed on to the right people, they didn't call back after saying they would, and pickup time was brought forward by an hour with 15 mins notice - a whole lotta stress you don't need when moving house.
Really impressed with taxibox and how easy the whole process has been. The website and booking process was simple, and I found they were nearly half the price compared to other mobile storage companies after getting quotes from 2 others. Steve from Sydney was excellent when dropping off the box. Will be using taxibox again!
Had a small Reno recently and needed to empty the garage. Absolutely loved the customer service and flexibility of Taxi Box, the team made the whole process very easy.
As I had two boxes a was also eligible for a monthly discount. I also needed a staggered return so did have to pay for extra delivery, but again this is reasonable.
Would highly recommend this service over using a local storage facility.
I’m using TAXIBOX to move interstate and have had the most pleasant and professional interactions with all staff. John B in the office is extremely kind and personable, working to help me organise the logistics, and their driver who delivered the box to the first premise was so so friendly and helpful. The entire process has been so easy and the company is so caring. Feels like dealing with a small family run business, with very very smooth logistics. I would highly recommend their services to anyone and everyone, and will be using them for every move/storage need in the future. Incredible team!
The service of taxibox has been amazing. Danny was so kind and helpful and assisted so much with packing the box. I can’t thank him and his customer service enough. He made the process so much easier and less stressful. The tracking service and phone call on arrival really stream lines the process and makes it easier to plan your move. Again massive thank you to Danny and his outstanding service.
Absolutely fantastic service. Excellent with updates for delivery and pick up. All went super smoothly. I would highly recommend TAXIBOX to anyone moving or storing. Easy enough to do it yourself, like us. Or assistance option is available.
Friendly and reliable service. I almost didn't book one because I wasn't sure if it would be secure enough sitting outside overnight. But thanks to John C who gave me a warm call and resolved all my concerns. In the end I was very happy with the service throughout.
I went with the mobile storage to move a number of heavy items interstate (I was able to lock the box with my own padlock). They made sure the box was fully functional upon drop off and cleaned it out when they picked it up.
So my second taxi box was dumped in front of my letter box. The guy who delivered it (who didn’t even respond to me greeting him with a good morning, just ‘they won’t fit there) ignored my partner asking him not to put it where he did. (And yes, they both would have fit in the driveway. Or could have moved it down a bit so my mail guy could deliver my mail.) I’ve had packages go undelivered because of this.
Photo shows taxi box right in front of my letter box that is in the middle of my shrubs.
First job was great. We then booked another one for delivery on 15/12. Then I get a text saying delivery is on 13/12. I called and agreed to move it to 16/12 only to be told if we want the empty picked up before 24/12, we would have to unload whilst the driver waits. Driver turns up and says, you have 20mins so make it quick!!! NOT HAPPY!!!
Disappointed as first one was terrific.
Honestly the best experience! Easy to book for loading and unloading, brilliant drivers, awesome communication. I'm very happy and I'll use them again should the need arise.
We moved to Queensland 19 months ago with taxi box and had a great experience. We unfortunately decided not to go with them when returning to Adelaide and paid the price. The other removalists that we booked for 14/12 pulled out/cancelled on us 11/12. We called up Taxibox and they were able to squeeze us in! Danny, a friendly and professional loader helped supply us with 3 taxi boxes on a busy road in a unit complex and we were very impressed. He came on time, to drop off & then pick up and was quick and masterful. Nothing was damaged when we came up and we hope nothing is damage when we open them up again after their journey to Adelaide.
Collection and storage of our stuff went very smoothly, lovely customer service. But trying to get our taxibox redelivered was an absolute nightmare. They clearly try and spin out this phase to maximize their money. We did need it in less than the 7 days notice they specified but even so, having to spend nearly an hour on the phone with them trying to make the arrangements, with awkward, difficult staff, was beyond painful. And then they called on the day of pick-up to say there was going to be a day's delay! Had to kick up a fuss to get them to stick to the plan. Unacceptable, and we do not recommend.
Edit: the customer service team did call us following this review and acknowledged the issues and refunded the redelivery fee. Upgraded to 3 stars to reflect this swift response on their part, which is appreciated.
Taxibox is amazing!! We absolutely love this company and have been using them for over 2 years. The communication is perfect, team so friendly (especially their CEO Ben, he’s amazing) and the service is impeccable. So convenient and reasonably priced. Can’t recommend them enough
I cannot speak highly enough of my excellent experience with TaxiBoxes and in particular Nathan Brown who dropped off and collected the two boxes I used. Also Liz who scheduled everything was incredibly patient with me but also very accommodating, seeking out best rates and arrangements as my needs changed over the course of the engagement. But back to Nathan Brown whose excellent customer service went above and beyond with his cheery disposition and can-do attitude. The whole thing exceeded my expectations with Nathan and Liz delivering a seamless experience between them!! It was my first time trying TaxiBox and I would recommend this service to any older person (I’m 62) who needs time to pack down a house slowly and not face the intensity of a move in one day which can cause too much stress and anxiety and potentially lead to injury as you hurry to meet the deadline. Being able to see progress over the course of a couple of weeks meant I felt in control the whole time and that was important to me. The whole process was excellent and very flexible to my needs and importantly affordable, with me able to call in assistance from friends and family to do the heavy lifting and thereby save on my labour costs. Highly recommend. Five Stars ⭐️ ⭐️ ⭐️ ⭐️ ⭐️
Pros:
The service was very convenient. The box was delivered and picked up on time as promised.
Cons:
While it's fair that they require you to book your return at least 7 days in advance, they do not send a reminder email when your storage period is nearing its end. Instead, they only send promotional emails. We were in the middle of selling our house and missed the booking deadline by a day.
When we contacted them, we were told we could either pay a $50 late booking fee or be charged for an extra month of storage—with the option to be refunded for any unused weeks. Since the cost of one extra week was slightly less than the $50 fee, we chose that option.
We were fine with paying for the additional week as a consequence of missing the deadline. However, they failed to process the refund for the three unused weeks after our box was returned. Weeks later, we had to follow up with them to get our refund initiated.
Overall, while the service is functional, their lack of proactive communication and follow-through suggests a business more focused on appearances than genuinely prioritising customer interests.
Efficient, friendly, and professional service. I could not be happier with the communication, quality, and efficiency of my taxibox delivery and removalist services. The guys were friendly, the communication helpful, and the ease of the whole process was super good. Love the website as well! Will definitely use again
I have been very impressed with the service provided by TAXIBOX. They have made the process incredibly easy and convenient. The regular updates via SMS and the tracker function made it easy for me to juggle my work commitments with delivery and pick up times, and the little extras like providing packing bundles (complete with tape and marker pens) meant I had everything I needed and the process was stress-free. The team are all very friendly and appear to enjoy their work. A big thank you to Steve who safely returned my box to me this morning with care and expertise! A fantastic service by a highly professional team, I will definitely be recommending you to friends and family!
I had an amazing experience with Taxibox! The whole concept is so convenient – they bring the storage unit right to your doorstep, so there’s no need to haul boxes to a facility. Steve, the delivery driver, was super friendly and went above and beyond to help. He even parked the storage unit in the perfect spot, making it easy for me to load my things. Overall, Taxibox made the whole process stress-free, and I’m really impressed with their service. Highly recommend!
Thank you Steve and the team at Taxibox. I was really stressed about moving out of my apartment but taxi box helped take the stress away. I received a text in the morning with a live tracker of my taxi box delivery and was greeted by the friendly delivery driver Steve. Steve was great and able to work with restrictive conditions working within a basement of an apartment building. He lined the boxes up perfectly and explained to me how to use the boxes and stack them correctly inside. This has helped me immensely. Thank you so much Steve and taxi box team. 10/10 recommend !
