I cannot believe how much time and energy Taxibox saved me. I needed to have my possessions in storage for a while. If this had been traditional storage I would have had to box it up, load it in my car, go to the storage place, unload my car, stack it in the storage unit, then go back home and get another load.
Then do it in reverse later on.
Taxibox was so easy to box things up, walk to my driveway and put in the ‘Box’, reverse it later. I cannot praise this service enough.
Sarah, who handles my accounts is always extremely friendly, helpful & professional. If I’m ever late on a payment or have any issues because of unforeseen circumstances, she is incredibly understanding and always tries to assist me in any way she can. She’s an absolute delight and pleasure to deal and very generous with her time and efforts. The customer service at TaxiBox in general has always been outstanding.
I am moving a 1 bedroom apartment for the second time. Yesterday my Taxi box was delivered by Frank, the same driver as last time. He has been just as amazing the second time around. The car park entrance to my apartment is extremely narrow and he did a fantastic job of navigating the lumps bumps and drains coming out of the walls.
Could not recommend enough, Taxibox, Frank is an asset to your company!
I've been a taxibox customer for a few years now and recently got a second taxibox. They are always friendly and helpful, from the taxibox delivery guys to the awesome team members on the phone whenever I've had to call about anything. A great company to deal with. A+++++
Fantastic!! On time, great solution and awesome customer service. Brilliant solution for moving, especially when there a few days gap between the place.
Drop off and pick up was quick and easy at both locations.
Delivery drivers were excellent and very efficient.
2 hour time windows can make some situations tricky though!
Although you didn't want to deliver first because it looked "too difficult"on Google your driver made short work of it. No problem 👍. Andrew was awesome 👏 on time and super friendly.
Thanks heaps Markus & Annette
The Taxibox team are fantastic. Not only are they super friendly but they were very understanding, prompt and professional when I had to make changes to my booking. I have used them several times over the last few moves and always recommend Taxibox to friends and family when they are making moves too. Thank you Taxibox team.
I ABSOLUTELY love the service I have received, all the staff are EXTREMELY helpful and understanding. I HIGHLY recommend Taxibox for making the moving process so easy and straightforward. I especially love the Mario theme music while you wait on hold. GREAT work to you all!!!
Absolutely recommend! We used Taxi box to move from Melbourne to Brisbane, taking advantage of the 30 minute load option. Taxi box was delivered outside our city apartment and we were easily able to load in the 30 minute window. The driver was very friendly and helpful. The whole process was very efficient and easy.
I needed three weeks of storage in between moves. Taxibox was perfect for this and all of the staff I spoke to when booking were extremely helpful and friendly! The move was very smooth with taxi box, even during Covid!
Very convenient the way you get Taxibox to your place, load it up and friendly Staff will come and collect. Easy and simple is that. Worked well for us. Thanks
Awesome awesome awesome!!!!! Loved dealing with TAXIBOX from the start to end! Staff were awesome and the service was on point! Would recommend these guys to anyone looking for storage or moving interstate (like me!) Thanks heaps TAXIBOX! You guys made my move less stressful especially during covid.
Andrew was an absolute legend! We live on a very busy, tight little street and Andrew did the whole thing with a smile! We couldn’t stop raving about him all afternoon!
We used a Taxibox to store household items for about 14 months. It was the best service and the marketing team needs a huge congratulations! I would unreservedly recommend this company.
The whole experience from start to end with Taxi Box has been excellent . What great service! Today we got our box delivered. Potentially a stressful experience, Frank our delivery driver was amazing. He got the box outside our front door in difficult traffic and street conditions. Nothing was too much trouble. His service was exceptional and he made the whole experience easy and seamless. I highly recommend using Taxi Box.
3 bedroom home which had to be emptied to allow floors to be sanded and polished and for painting of interior. We needed onsite storage. Staff were helpful and professional from first chat to delivery and pick up
Needed a storage facility to pack up our garage for a month whilst it and the drive were resurfaced. Very easy to book, loved the style of communication used and the service provided for both delivery, collection and redelivery was excellent. Came when we expected and very efficient indeed. Would definitely recommend TaxiBox to all.
Very impressed with Taxi Box after using them for our interstate move. I would like to say a massive thank you to Benny (Brisbane) and Zane (Sydney) for your knowledge, excellent customer service, positive and happy attitude. Both were extremely helpful and pleasant. The communication from the Taxibox team was also so thorough and always on time. A great experience
I cannot believe how much time and energy Taxibox saved me. I needed to have my possessions in storage for a while. If this had been traditional storage I would have had to box it up, load it in my car, go to the storage place, unload my car, stack it in the storage unit, then go back home and get another load.
Then do it in reverse later on.
Taxibox was so easy to box things up, walk to my driveway and put in the ‘Box’, reverse it later. I cannot praise this service enough.
Sarah, who handles my accounts is always extremely friendly, helpful & professional. If I’m ever late on a payment or have any issues because of unforeseen circumstances, she is incredibly understanding and always tries to assist me in any way she can. She’s an absolute delight and pleasure to deal and very generous with her time and efforts. The customer service at TaxiBox in general has always been outstanding.
I am moving a 1 bedroom apartment for the second time. Yesterday my Taxi box was delivered by Frank, the same driver as last time. He has been just as amazing the second time around. The car park entrance to my apartment is extremely narrow and he did a fantastic job of navigating the lumps bumps and drains coming out of the walls.
Could not recommend enough, Taxibox, Frank is an asset to your company!
I've been a taxibox customer for a few years now and recently got a second taxibox. They are always friendly and helpful, from the taxibox delivery guys to the awesome team members on the phone whenever I've had to call about anything. A great company to deal with. A+++++
Fantastic!! On time, great solution and awesome customer service. Brilliant solution for moving, especially when there a few days gap between the place.
Drop off and pick up was quick and easy at both locations.
Delivery drivers were excellent and very efficient.
2 hour time windows can make some situations tricky though!
Although you didn't want to deliver first because it looked "too difficult"on Google your driver made short work of it. No problem 👍. Andrew was awesome 👏 on time and super friendly.
Thanks heaps Markus & Annette
The Taxibox team are fantastic. Not only are they super friendly but they were very understanding, prompt and professional when I had to make changes to my booking. I have used them several times over the last few moves and always recommend Taxibox to friends and family when they are making moves too. Thank you Taxibox team.
I ABSOLUTELY love the service I have received, all the staff are EXTREMELY helpful and understanding. I HIGHLY recommend Taxibox for making the moving process so easy and straightforward. I especially love the Mario theme music while you wait on hold. GREAT work to you all!!!
Absolutely recommend! We used Taxi box to move from Melbourne to Brisbane, taking advantage of the 30 minute load option. Taxi box was delivered outside our city apartment and we were easily able to load in the 30 minute window. The driver was very friendly and helpful. The whole process was very efficient and easy.
I needed three weeks of storage in between moves. Taxibox was perfect for this and all of the staff I spoke to when booking were extremely helpful and friendly! The move was very smooth with taxi box, even during Covid!
Very convenient the way you get Taxibox to your place, load it up and friendly Staff will come and collect. Easy and simple is that. Worked well for us. Thanks
Awesome awesome awesome!!!!! Loved dealing with TAXIBOX from the start to end! Staff were awesome and the service was on point! Would recommend these guys to anyone looking for storage or moving interstate (like me!) Thanks heaps TAXIBOX! You guys made my move less stressful especially during covid.
Andrew was an absolute legend! We live on a very busy, tight little street and Andrew did the whole thing with a smile! We couldn’t stop raving about him all afternoon!
We used a Taxibox to store household items for about 14 months. It was the best service and the marketing team needs a huge congratulations! I would unreservedly recommend this company.
The whole experience from start to end with Taxi Box has been excellent . What great service! Today we got our box delivered. Potentially a stressful experience, Frank our delivery driver was amazing. He got the box outside our front door in difficult traffic and street conditions. Nothing was too much trouble. His service was exceptional and he made the whole experience easy and seamless. I highly recommend using Taxi Box.
3 bedroom home which had to be emptied to allow floors to be sanded and polished and for painting of interior. We needed onsite storage. Staff were helpful and professional from first chat to delivery and pick up
Needed a storage facility to pack up our garage for a month whilst it and the drive were resurfaced. Very easy to book, loved the style of communication used and the service provided for both delivery, collection and redelivery was excellent. Came when we expected and very efficient indeed. Would definitely recommend TaxiBox to all.
Very impressed with Taxi Box after using them for our interstate move. I would like to say a massive thank you to Benny (Brisbane) and Zane (Sydney) for your knowledge, excellent customer service, positive and happy attitude. Both were extremely helpful and pleasant. The communication from the Taxibox team was also so thorough and always on time. A great experience
We moved a Taxibox full of belongings from Sydney to Brisbane and it was a brilliant service from start to finish. The office staff and drivers were all very polite and helpful which added to the overall great experience of dealing with this company. The real time tracking is excellent. I would not hesitate to use them again. Thank you Taxibox for a fantastic service.
Interstate move MEL-SYD our stuff was picked up and delivered to our new home in just 5 days! Professional, reliable and on time. Would definitely use Taxibox again. They even send you a GPS tracker of the delivery truck so you know exactly what time to expect them - to the minute.
I needed to move items from Melbourne to Brisbane in January. Taxibox were absolutely amazing from start to finish. very obliging and friendly. Nothing was too much trouble. and way way cheaper and more timely than any other option
My friend and I popped two bedrooms worth of stuff into storage with Taxibox as we moved back to our parent's homes briefly due to COVID-19. Two boxes were sufficient, delivery was on time and very easily done, and the delivery driver was super friendly. 10/10 would store and move with Taxibox again!
We moved our daughter from Melbourne to Brisbane, the service we had from Taxibox was fantastic from beginning to end .The staff were all so helpful it made a stressful time easy .Thank you
Moved interstate. Boxes arrived with notice and tracking. Storage was perfect, re delivery was easy as and arrived on time.
Ended up taking more than I thought I would as I had heaps of space in the box which saved me money as I didn't have to buy anything for the new place.
We’re selling a five bedroom house - 2 boxes covered us for everything we can live without for 8 weeks. All of the staff we have dealt with have been amazing!
Couldn't have been easier! Taxiboxes dropped off and picked up. We didn't even need to be home. Trouble free storage solution. Staff so helpful. Would highly recommend.
I'm currently moving from Melbourne to Sydney, and was a little worried about how I was going to move my stuff into the Taxibox on my own in such a busy area. Frank and David were phenomenal. They went above and beyond to help me move more than 30 items into the box up and down a ramp without any question. They truly went the extra mile for me and didn't ever make me feel rushed or stressed. Thank you Gents. If you're not using this service, WHAT ARE YOU DOING?!
We had to put most of our beloved belongings into a storage for 7 weeks while we were waiting for our new home to become available. We had a great experience with Taxi box. Customer service was exceptional both over phone and face to face. Delivery drivers put boxes exactly where we wanted. Nothing was a problem. Everything was on time and most importantly no damage at all to our belongings. We were highly recommend using them.
Absolutely perfect. Couldn’t imagine doing it any other way. So easy to organise online and people in the office were great over the phone too. Service from drivers was 100% too.
On time, professional delivery of our TaxiBox's. Our delivery driver, Frugo, was very careful and considerate and great at manouvering in tight spaces!
If you are moving this is the way to go! Always on time. Friendly and courteous. So easy to work with. By far the best customer service. Keep up the good work!
We moved the contents of a 4 bedroom home from the Gold Coast to the Redcliffe Peninsula with a 3 week gap between settlements. Everyone on the phone was very polite and professional, especially Jordan and Annabel. All the drivers (including the Transport manager Peter) were very polite and friendly. Danny made our final pick-up of empty Taxi Boxes was genuine polite and great at his job. I will be recommending Taxi-Box to everyone we know who is moving, just check out the pricing, it’s about half of using an old school removal company and way more friendly and reliable.
Taxi box communication was excellent from my first call. The website was clear and easy to understand. The friendly people on the phone were lovely to deal with and helpful. The delivery from Andrew was effortless and on time. It was a pleasure and would highly recommend. Great job Taxi Box!
If you are looking for a great storage company, TaxiBox are the way to go! They have really been super amazing, from the delivery/pick up guys to the customer service crew. All have a professional and friendly nature with great attitudes. Calling them has never been a burden, as every time, each Rep has been lovely to chat with and very accommodating. Fast service too. Highly recommend.
This service is AMAZING! I congratulate the team at their efficiency, punctuality, good communication, flexibility and support at a difficult time in one's life - moving home. And all 3 fork-lift drivers - drop-off, move and final pick-up - were friendly and efficient. Loved the uber-like app where I can see the Taxibox truck approaching. I congratulate myself for making the wise decision to go Taxibox. I had a whole week to pack and load my two taxiboxes then a whole 3 weeks to unload. This avoided, what used to happen in the past, having to walk through the new place with aisles of boxes crowding out the house because they all got unloaded on the one day. I had space to b-r-e-a-t-h-e and put stuff neatly away before bringing the next box to unload into the house. Affordable and highly recommended.
Our three box declutter prior to house sale was tricky on our slope. But Taxibox handled it brilliantly. Great skill. Fitted a lot in the boxes- 3D Tetris anyone? Great concept. Storage for two months and final delivery out of town were similarly painless, on time and delivered with a smile. Brilliant!
Really switched on, helpful people - perfect for when you’re dealing with the logistics of moving house. They bent over backwards to help us move by the day that we needed
From beginning to end the communication was professional, polite and helpful. Answering all questions and requests with no issues. Great service. Personally packing was a bit of a pain, if you could afford a person do it!
Moved from Brisbane to Melbourne and taxibox was a lifesaver. Made the move so easy and all my stuff arrived safely. Had lots of delicates in the box and not much had moved around when I opened it up either. Would 100% use again!
Excellent experience with taxi box, they were always on time when dropping off or picking up my box. Good rates and very responsive on the phone and email. Will definitely use them again.
I used Taxibox for two interstate moves and my experience has been very pleasant.
Very good experience in my latest move with Grant in Melbourne (one of the taxibox drivers) who went out of his way to ensure a pleasant move. Despite his busy schedule he made sure that he communicated his progress throughout the day to accomodate my booking and his other bookings and went out of his way to make this happen.
Interactions such as these make me highly recommend Taxibox for anyone looking to move interstate or even if you are just looking for storage.
Will definitely use them again in any other moves in the future.
I've used Taxibox for many years now whenever I need to store my belongings. The concept is so clever, and takes away a lot of the stress of moving at an affordable price. But above all, the customer service is the best I've experienced from any company (EVER!). A big shout out to Sarah who recently spoke with me on the phone many times to sort out an issue I was having with council regarding a parking permit - she was so understanding and helpful. And then to the drivers Jarrod and Ben who dropped off and picked up my Taxibox. Ben contacted me after reading my post on a community Facebook group to organise an earlier pick up, as I was concerned about the parking restrictions. He went above and beyond to make sure everything worked out perfectly and I'm so grateful for his efforts. Such friendly and amazing people - cannot recommend their services highly enough!
Not such a good experience this time from problems with your website trying to pay to trying to set up delivery couldn't be done online due to issues.
Customer service was slow but very good when i spoke to the right person and just spoke to Lauren who rang me about the issues i had and wanted to make it a better experience next time and this review will get 4 stars for that.
The driver seemed fairly new was not as friendly and argumentative about the parking situation not understanding at all and wanted to park further away.
The 30 minute time frame which i could only choose meant everything is rushed and that didn't help the situation. All the previous drivers i have had have been great in this situation.
Fantastic.
These guys made relocating as painless as possible. Their customer service is second to none and I highly recommend if you have to go into storage.
I would definitely use again.
We have had a great experience with Taxibox in Brisbane. Booking was easy, and Danny was very helpful and responsive dropping the boxes off and picking them up - he made sure the boxes were in a good location for our packing, and gave helpful advice if we needed more boxes in a hurry. He also went the extra mile to make the space where the boxes had been to look tidy afterwards.
We love that we only had to pack once and unpack once, despite having a few weeks between moving out of our old house and into the new one.
Thanks to Danny and the Taxibox Team. You have made our moving so much easier!
Arrived today. So far, good service, the driver whom dropped off the Taxi Box was friendly, accommodating and arrived with a smile!!! Even in the heavy rain. Thumbs up to him.
My only minimal feedback, speaking to Jordan over the phone to make transaction, he seemed rushed and wanted to lock in the payment. Would benefit with a little brighter phone mannerism however overall, happy. Thank you!
Nothing but good things to say about my experience. From the first phone call till the drop off of our taxibox. Customer service is outstanding. They have done everything they said they would. It is so convenient and alleviates a lot of the stress of moving.
