Benny my delivery driver was extremely helpful, courteous and knowledgeable. He positioned my taxi boxes in my driveway to maximise ease of packing and gave me a few handy hints as well. I was nicely surprised by how much I could fit in the container and am impressed by the professional manner of staff and timelines of delivery - super easy process Thank you to all involved
Genuinely very impressed with the service from taxibox. 3 bed duplex into 3 taxi boxes on a one at a time basis. Made the move a breeze. The drivers were friendly and efficient and the customer service at scheduling taxiboxes was excellent (at accommodating the changes).
Customer service was great, the idea is awesome. Would recommend it to my friends. Only thing I would change about it is the fact that it looks like our taxi box was thrown around quite a bit and a couple of items damaged. But if was packed tighter then wouldn't be a problem.
Very positive experience. We stored some belongings whilst we sold our home. Craig was incredibly helpful at both the original delivery and recent re-delivery. Highly recommended.
Delivery driver was friendly and helpful. All staff were patient and engaging. The entire process was simple, efficient and positive!
Thank you taxibox!!
Delivery and pick up of my taxi boxes went very smoothly. I moved from a 3 bedroom home. I liked the regular sms messages and tracking of progress. The taxi box delivery person was friendly and helpful to deal with.
We can’t fault these guys. From the polite peeps who help you book in to the equally polite and lovely team who deliver the TaxiBox, they make it so easy. And it’s seriously good value in terms of storage as well. We wouldn’t hesitate to recommend them because they’re that good!
Very nice, kind, professional, easy…..from A to Z.
I didn t expect to be so easy.
Great money value too.
I will definitely use taxi box again.
Thank you all.
The taxi box service was great! I was able to get all my items in quickly and they were delivered when I needed them. All items were in the same condition as I left them
We packed up our 3 bedroom house into two taxi boxes. The boxes were delivered in a timely manner and are able to be tracked using a delivery link. The customer service was outstanding from start to finish.
Three bedrooms, 2 living areas. I needed storage due to downsizing. Taxibox is a great service and delivery and pickup where at times that suited me. I stored for some years and everything was in great condition. The staff are excellent too. I highly recommend.
Literally the whole experience was above and beyond what I expected. The quality of the service was amazing. The staff were super friendly and the everything was very efficient. Literally had no issues whatsoever.
4 bedroom house & 2 car garage
Interstate move
Ordered x2 taxi boxes & still could have fitted more in both!
Ordered online, received a call from taxibox office to confirm move dates for drop off of TAXIBOX’s & transfer to new interstate location!
Constant updates via txt & email!
Driver even txts prior to delivery & pick up, as well as calls when 1/2 hour away.
Driver of taxibox does all the work, easy Peasy lifts taxibox off truck with a tiny forklift that would fit down any small drive way & off loads to exactly where & which way you require it to be. Driver levels out the taxibox & gives a quick demo & off he goes & returns when it’s time to collect taxibox.
Super hard weather proof cover over the taxibox & so much can fit inside! They are like a very small tiny home!
Easier then ordering a pizza literally!
Cannot rate highly enough, watch out removalist’s there is some serious heavy competition in the business now!
Only a couple of hundred $$$ difference from interstate backload removalist quote’s I received, which far out ways when you can pack at your convenience & timeframe to suit YOU!
Drop off, pick up & TAXIBOX’s held in secure storage prior to moving locations if required & this is for local as well as interstate, then transported to final destination & again either dropped off at your new home & recollected when you have unpacked, or held in secure storage that you can access 6 days a week, either collecting your items out of taxibox from the storage facility or having it delivered at a later date!
UPDATED REVIEW:
After lots of confusion on my end at a very stressful time during my move, the Taxibox team have reached out to me and took the time to explain where any confusion came from and also offered a partial refund which I very much appreciate.
Moving is already stressful enough so I appreciate the team going out of their way and reaching out to me to help me understand what was going on..
I had 6 taxi boxes for 6 months, issues with billing were addressed. Customer service is really great. The guys at the banyo storage centre are fantastic.
I had to store a Taxibox full of items for a year when I moved interstate and wasn't able to back to Sydney as a result of COVID. I'm frugal, so once I could get back to Sydney, whenever I needed to get things out I went to the storage site.
The booking system for going to your Taxibox is excellent for this and phone calls are returned if you're running late, etc. Similarly, getting your Taxibox redelivered is very streamlined (though you need to do so several days ahead of time).
I think Taxibox is great value. My one suggestion would be to make sure that you ask for your stuff to be stored at the Taxibox site closest to where you live if that's possible. It was quite the schlepp to get out to the storage site.
Service on time coming and going with friendly and cheerful people.
Much more convent than a self storage locker given we did not access while in storage. A simple, easy and affordable experience.
Couldn't be easier and Taxibox fitted in with our changing needs. Flexible, affordable and a pleasure to deal with during the 12 months we used them for. Absolute pleasure to deal with.
This is that rarest of companies: did everything they said they would do; provided a clean and quality product; worked around me; were prompt in returning phone calls and emails; always polite, always friendly, always about working around what I needed. And the box itself for onsite storage is just genius. Highly recommend.
This is that rarest of companies: a brilliant one!
They did everything they said they would do; provided a clean and quality product; worked around me; were prompt in returning phone calls and emails; always polite, always friendly, always about working toward what I needed.
And the box itself for onsite storage at my place is just genius. Highly recommend.
Benny my delivery driver was extremely helpful, courteous and knowledgeable. He positioned my taxi boxes in my driveway to maximise ease of packing and gave me a few handy hints as well. I was nicely surprised by how much I could fit in the container and am impressed by the professional manner of staff and timelines of delivery - super easy process Thank you to all involved
Genuinely very impressed with the service from taxibox. 3 bed duplex into 3 taxi boxes on a one at a time basis. Made the move a breeze. The drivers were friendly and efficient and the customer service at scheduling taxiboxes was excellent (at accommodating the changes).
Customer service was great, the idea is awesome. Would recommend it to my friends. Only thing I would change about it is the fact that it looks like our taxi box was thrown around quite a bit and a couple of items damaged. But if was packed tighter then wouldn't be a problem.
Very positive experience. We stored some belongings whilst we sold our home. Craig was incredibly helpful at both the original delivery and recent re-delivery. Highly recommended.
Delivery driver was friendly and helpful. All staff were patient and engaging. The entire process was simple, efficient and positive!
Thank you taxibox!!
Delivery and pick up of my taxi boxes went very smoothly. I moved from a 3 bedroom home. I liked the regular sms messages and tracking of progress. The taxi box delivery person was friendly and helpful to deal with.
We can’t fault these guys. From the polite peeps who help you book in to the equally polite and lovely team who deliver the TaxiBox, they make it so easy. And it’s seriously good value in terms of storage as well. We wouldn’t hesitate to recommend them because they’re that good!
Very nice, kind, professional, easy…..from A to Z.
I didn t expect to be so easy.
Great money value too.
I will definitely use taxi box again.
Thank you all.
The taxi box service was great! I was able to get all my items in quickly and they were delivered when I needed them. All items were in the same condition as I left them
We packed up our 3 bedroom house into two taxi boxes. The boxes were delivered in a timely manner and are able to be tracked using a delivery link. The customer service was outstanding from start to finish.
Three bedrooms, 2 living areas. I needed storage due to downsizing. Taxibox is a great service and delivery and pickup where at times that suited me. I stored for some years and everything was in great condition. The staff are excellent too. I highly recommend.
Literally the whole experience was above and beyond what I expected. The quality of the service was amazing. The staff were super friendly and the everything was very efficient. Literally had no issues whatsoever.
4 bedroom house & 2 car garage
Interstate move
Ordered x2 taxi boxes & still could have fitted more in both!
Ordered online, received a call from taxibox office to confirm move dates for drop off of TAXIBOX’s & transfer to new interstate location!
Constant updates via txt & email!
Driver even txts prior to delivery & pick up, as well as calls when 1/2 hour away.
Driver of taxibox does all the work, easy Peasy lifts taxibox off truck with a tiny forklift that would fit down any small drive way & off loads to exactly where & which way you require it to be. Driver levels out the taxibox & gives a quick demo & off he goes & returns when it’s time to collect taxibox.
Super hard weather proof cover over the taxibox & so much can fit inside! They are like a very small tiny home!
Easier then ordering a pizza literally!
Cannot rate highly enough, watch out removalist’s there is some serious heavy competition in the business now!
Only a couple of hundred $$$ difference from interstate backload removalist quote’s I received, which far out ways when you can pack at your convenience & timeframe to suit YOU!
Drop off, pick up & TAXIBOX’s held in secure storage prior to moving locations if required & this is for local as well as interstate, then transported to final destination & again either dropped off at your new home & recollected when you have unpacked, or held in secure storage that you can access 6 days a week, either collecting your items out of taxibox from the storage facility or having it delivered at a later date!
UPDATED REVIEW:
After lots of confusion on my end at a very stressful time during my move, the Taxibox team have reached out to me and took the time to explain where any confusion came from and also offered a partial refund which I very much appreciate.
Moving is already stressful enough so I appreciate the team going out of their way and reaching out to me to help me understand what was going on..
I had 6 taxi boxes for 6 months, issues with billing were addressed. Customer service is really great. The guys at the banyo storage centre are fantastic.
I had to store a Taxibox full of items for a year when I moved interstate and wasn't able to back to Sydney as a result of COVID. I'm frugal, so once I could get back to Sydney, whenever I needed to get things out I went to the storage site.
The booking system for going to your Taxibox is excellent for this and phone calls are returned if you're running late, etc. Similarly, getting your Taxibox redelivered is very streamlined (though you need to do so several days ahead of time).
I think Taxibox is great value. My one suggestion would be to make sure that you ask for your stuff to be stored at the Taxibox site closest to where you live if that's possible. It was quite the schlepp to get out to the storage site.
Service on time coming and going with friendly and cheerful people.
Much more convent than a self storage locker given we did not access while in storage. A simple, easy and affordable experience.
Couldn't be easier and Taxibox fitted in with our changing needs. Flexible, affordable and a pleasure to deal with during the 12 months we used them for. Absolute pleasure to deal with.
This is that rarest of companies: did everything they said they would do; provided a clean and quality product; worked around me; were prompt in returning phone calls and emails; always polite, always friendly, always about working around what I needed. And the box itself for onsite storage is just genius. Highly recommend.
This is that rarest of companies: a brilliant one!
They did everything they said they would do; provided a clean and quality product; worked around me; were prompt in returning phone calls and emails; always polite, always friendly, always about working toward what I needed.
And the box itself for onsite storage at my place is just genius. Highly recommend.
Taxibox was easily the best thing about our recent move out/renovation/move in. Call centre employees were really helpful organising both the original move and the return of our Taxibox. On the day, communication was clear and the drivers arrived at the start of the given time slot. They took care placing the Taxibox in tightly packed inner city street parking. (It was amazing to watch!)
And after 7 months in storage, during an incredibly wet summer where even the stuff in our rental flat got mouldy, everything arrived in perfect condition.
Really happy we chose Taxibox!
This is that rarest of companies: they did everything they said they would do; provided a clean and quality product; worked around me; were prompt in returning phone calls and emails; always polite, always friendly, always about working toward what I needed. And the box itself for onsite storage is just genius. Highly recommend.
We have just had our 2 taxi boxes dropped off by the lovely Frank. The whole process was so easy, quick and efficient. He made sure he positioned them exactly how we wanted them and even gave our toddler taxi box toy. Great customer service!
TaxiBox itself was great - our storage was dropped off, picked up and redelivered with no issues.
The two star review is because of the (third party) movers organised by TaxiBox. They were absolutely hopeless, including putting items in someone’s car spot when told not to (then had to move everything when the car arrived), carried boxes upside down and were so slow but still complained and swore the whole time that this was making them late for their next job. TaxiBox was also only able to tell me a four hour window when they might arrive which meant we waited around for ages only to be disappointed. So annoyed to have paid a lot for a terrible service. Organise your own movers!!!
Delivered on time and with a happy delivery
After 9 months apart with COVID moving homes from it really was like a homecoming reunion on delivery !
Thank you so much taxibox team , I have already recommended to many others
Would highly recommend this to anyone needing to move/ store their belongings. Very impressed with the ease of this service, and excellent communication.
Everyone I have spoken to in the whole process has been really lovely! Our redelivery driver Andrew was super helpful! Would use taxibox again anytime!
Very easy process, team were very helpful on quick return delivery and pickup. One small thing - did request which direction the boxes were facing on return for easier unpack but was facing the wrong way which made heavy items harder to unpack, but only a small issue
This was such an efficient and useful service. Was packing the house to head off on a RTW motorbike trip and was so disorganised. They were helpful efficient and accommodating when I needed to add more stuff to my box, Thank you most of all to Steve in Greenacre.
Steve was amazing. Thank you so much for being so efficient and accommodating of my disorganised needs. It really helped so much I appreciate it a so much.
Your product was excellent. The delivery and pick-up great. The emails/messages advising that account s were overdue and your invoicing systems not "speaking to each other" was extremely confusing and stressful - time for a new billing system
Seamless process, from online booking, payment and booking access at the warehouse. Both container delivery and pick up were non problematic at all. Drivers know where to put the container and how to positioned it so it can be accessed easily. Love all “cheeky” email message.
It’s smaller than their description!!! Why would you lie about it’s size? The box delivered to me is 2050 tall, not 2200. I have a bookcase that’s 2100 that I can’t fit in it and my bed is 2100 and can’t go in the planned orientation. I need to be reimbursed. Have had to sell the bookcase and 25% of my belongings are stranded.
*UPDATE*
Changing from 1 star to 3 stars.
Beau reached out to me today and was much more professional than the response I got on Saturday. He made appropriate recompense for their error however has only made a recommendation to his tech team that perhaps they maybe should not lie about the size of their box anymore. My issue is resolved, however, others will face this issue with the size being misrepresented.
Moving is always the worst thing to do in life. We moved to a 2 bedroom house & of a short distance. Will definitely use Taxibox again, nothing was damaged at all.
The delivery was fantastic. Steve and Joanna did an amazing job and were also extremely friendly to top it off. As soon as I saw the taxiboxes being moved into our front yard I knew it was going to make our lives a whole lot easier. Now we just easily move our stuff in over the next few days without having to worry about driving a giant truck all over town and returning it on the same day. An honourable mention also goes out to Steve for letting my 10 month old son sit on the forklift - he loved it!
Was seemless, had to change my pick up date twice due to delays in house settlement and it was never a problem would highly recommend Taxi Box to anyone
Taxibox is a unique service which takes the hassle out of storing things you don't need at the moment. They deliver the storage to your home, take it away and then return when you want it back. What more could you want. They will even pack and unpack for you if you need it. And the boxes are soooo cute!
Taxi box dropped off on time for on site storage. Driver was super friendly you could tell he really loves his job. My son had fun following the truck on the map in real time as it was heading our way. Will definitely use Taxi box again!
Alex provided an excellent timely and efficient service whilst taking care to manoeuvre and place the box with care. Well done Alex & TAXIBOX. I would use Taxibox again and recommend to friends
My wife and I moved back in with family and needed to store some of our stuff for an unknown period of time. I booked a Taxibox, they found somewhere to park it in our tiny street, and the movers came that day and packed everything up carefully. Then Taxibox came (when they said they would) and took our box away to storage.
It ended up being almost exactly 12 months that our stuff was in storage. The whole time communication was clear and payment was easy.
Then when it was time to get our stuff back, Taxibox arrived on time, the removalists came straight away, and our Taxibox was taken away precisely when they said it would be.
Would recommend enthusiastically.
Stored a single Taxibox to declutter our home during the sale process. Prompt service. Great staff. Much more convenient than a traditional storage shed. Will definitely use them again. Thanks.
Don't usually post reviews, but the service service provided was brilliant. Taxibox made our complicated move so much easier, and the communication and real time tracking of when the boxes were being delivered and removed was so good. Would definitely use this service again!
5 star for everything. I am not writing many reviews but when I find a service that is really beyond my expectations I feel like I have to write one.
Booking with them was very easy. Their customer service is excellent and the price of the box is very reasonable for the amount of stuff you can fit in it!
The driver sent me a link to track where they were and I had to wait only for 2 min in the street.
Taxibox made my moving stress free and all my stuff came with no damage to my new place ( of course I packed them properly but when opening the box seemed like nothings had moved at all!).
Both drivers where very nice and gave me good tips for loading and unloading.
Thank you taxibox.
We never really unpacked at our last house, knowing it was only temporary and we would be moving locally. The taxi box was perfect for emptying out about 3/4 of our double garage which was the storage shed and dumping ground. We moved only 8km and the box was picked up and dropped off at the new house within an hour!
We were also really happy that head office were able to change our move day at short notice before a long weekend so that the box was clear of our driveway for the other removalists. Given the demand for everything moving-related in Brisbane right now, we were pleasantly surprised they could accommodate and very grateful!
Also, I've never seen a removalists be so gentle with our things. The skill with which our Drivers moved the box was amazing! As long as you pack your things sensibly, there's no reason to worry about damage.
I had some precious, large soft furniture items and oriental rugs in storage for three and a half years. I had no option but to store them in a Taxi Box as speedily as I could and with no idea about for how long. I did my best to protect the items from dust, moisture, insect/rodent infestation, movement in transit, and any other potential damage but still felt they were very vulnerable. I was apprehensive when I received them out of storage recently but was thrilled to see the contents looking as if I had just finished packing them 3.5 years ago. Nothing had moved, there wasn't a hint of dust or damage to be seen nor any musty smell from damp. I was amazed and thrilled. The collection and re-delivery were quick and easy to arrange, seamless in their execution and done by very skilled drivers and all the contacts with the office have been friendly, competent and effective. It's a very good, efficient system and I am very impressed with and thrilled by the entirety of the experience.
Going from a family home to an apartment I needed somewhere to keep my things without the concern to get at them. TAXIBOX and there movers got it done. 6 months in storage and delivered the day I requested. Perfect
Matt came within the delivery window and was super friendly. Advised me about the time frame for loading and handed me the padlock. Nothing was a worry. Definitely recommending Taxi Boxes to who needs storage.
