Moving house during lockdown was stressful but Taxibox were genuinely wonderful, the customer service was above and beyond every step of the way, I’m so grateful for all the help and reassurance I received, this is the second time I’ve used taxibox and both times it has been an overwhelmingly positive experience, couldn’t recommend highly enough!
Frank, Shannen and Andrew from the team were an absolute pleasure to deal with. Even though we had a couple of hiccups, things were rectified quickly and communication was fast and efficient. Great job Taxibox team, clearly a great culture full of happy people within the business!
The service was beyond excellent. The office staff were friendly and helpful and truly alleviated a lot of the stress of moving. The box was delivered and collected at the specified times with no complications. Steve at the Erskineville warehouse was extremely helpful and is a fantastic representative of the company. Overall, I would highly recommend TaxiBox Mobile self storage to anyone wanting to store their belongings; simple, efficient, friendly and thoroughly professional.
interstate move done and dusted, on a budget, our belongings were as they were when they left. in secure storage for 5 months.
would recommend to everyone instead of getting an expensive moving truck
I used a Taxibox to help clear out an old op shop and set up a new, renovated space. I was super-impressed by the service, from the initial conversation through to the collection of the Taxibox at the end of the lease period. Everyone I spoke to was helpful, warm and friendly, and amazing. Thank you!
We used 2 TAXIBOX for almost 3 years. No complaints. Any questions or issues were dealt with quickly and professionally.
Good customer service, especially from Steve at the Sydney warehouse.
Great hold-music.
Would TAXIBOX again.
A bunch of happy and friendly staff. Supportive when needed. My whole experience with Taxi box was stress free and no worries. Deserves to be highly recommended. Victoria’s best storage team.
It was a safe and secure storage while allowing for immediate access and efficient handling of requests.
The staff members were courteous, helpful and pleasant to deal with.
Simply the best facility.
Taxibox is an amazing solution to moving. First of all, you only pack and unpack once instead of loading a van and storage unit multiple times. Second, you can access your unit whenever you'd like drive right up to it. Third, they charge about half as much as a regular storage unit or even a van would so you are saving money there. Fourth, their website makes it super easy to figure out how to pack your unit and the amount of space you need. And Finally, the people that work for them, whether it has been on the phone, the delivery drivers, or the warehouse employees, have been a such a pleasure! Moving can be really stressful and Taxibox made it so easy for me. Thank you Taxibox!
Easy to arrange, book access too when required and my taxi box kept all my belongings safe whilst I was away, I have no complaints! Delivery of taxi box was straightforward too. Thanks so much Taxibox!
Professional and extremely helpful from the start to the finish...definitely highly recommended...Shannen was amazing when I needed extra assistance....To make things even better I even received a refund for part of the month not used
This was recommended to me and I have since recommended to others, really efficient storage option with the best customer service. All staff have dealt with seem to really care about what they do. The boxes are stored safely in an indoor facility and I have no reservations using this company again. Thanks to the lovely ladies on reception and to Steve who so enthusiastically helped me today.
Not such a good experience this time from problems with your website trying to pay to trying to set up delivery couldn't be done online due to issues.
Customer service was slow but very good when i spoke to the right person and just spoke to Lauren who rang me about the issues i had and wanted to make it a better experience next time and this review will get 4 stars for that.
The driver seemed fairly new was not as friendly and argumentative about the parking situation not understanding at all and wanted to park further away.
The 30 minute time frame which i could only choose meant everything is rushed and that didn't help the situation. All the previous drivers i have had have been great in this situation.
Taxi box is the most amazing company. Their customer service is out of this world and everything is just so easy and helpful. Can’t recommend highly enough and definitely will use them again.
My experience with Taxibox was amazing! From the deliveries to the pickups - all seamless and the fact that I could pack in my own time which gave me a chance to decide which items were to be stored and which items went with me. It all just worked so well and I'd like to thank the helpful and easy to deal with people at Taxibox. I will highly recommend to my friends!
I had two taxi boxes for 3 months while renovating, they were great. Safe, waterproof storage and surprisingly roomy. The staff were also really easy to deal with. Would definitely use these again if the need arose.
Door to door delivery from Melbourne to Brisbane. Absolutely fantastic job, everything arrived intact. I can highly recommend a Taxi box to transit all your worldly goods interstate. Staff in Melbourne and Brisbane very polite an accomodating. A hugh kudos to you all. Thank you Taxi box - Regards Pare A
From the start to the very end, the team at taxi box were always so helpful and friendly. It’s such a damn easy and convenient service. Highly recommend
We have had such a good experience with Taxibox!!
Communication was awesome with constant updates, pricing was great with a free month added to our agreement.
The drivers were super friendly and knowledgeable.
Would recommend Taxibox any day over traditional storage facilities.
Your service was absolutely outstanding and you also did the right thing by us and this is why I have mentioned to other people about TAXI BOX company for future moving and storage.
Keep up the great work !!
I LOVE Taxibox!! They are absolutely the BEST!!! Definetly better than the REST!! I've used them so many times & not once have I had any issues. They are so convenient ,affordable & very easy to deal with, just the way I like it :-)
Thank you Taxibox Team.
Amazing service! Quick, easy and perfect when you have a few days between houses. TAXIBOX provides a fast, convenient anf affordable service. Would use again and happily recommend to friends.
Fantastic.
These guys made relocating as painless as possible. Their customer service is second to none and I highly recommend if you have to go into storage.
I would definitely use again.
Moving house during lockdown was stressful but Taxibox were genuinely wonderful, the customer service was above and beyond every step of the way, I’m so grateful for all the help and reassurance I received, this is the second time I’ve used taxibox and both times it has been an overwhelmingly positive experience, couldn’t recommend highly enough!
Frank, Shannen and Andrew from the team were an absolute pleasure to deal with. Even though we had a couple of hiccups, things were rectified quickly and communication was fast and efficient. Great job Taxibox team, clearly a great culture full of happy people within the business!
The service was beyond excellent. The office staff were friendly and helpful and truly alleviated a lot of the stress of moving. The box was delivered and collected at the specified times with no complications. Steve at the Erskineville warehouse was extremely helpful and is a fantastic representative of the company. Overall, I would highly recommend TaxiBox Mobile self storage to anyone wanting to store their belongings; simple, efficient, friendly and thoroughly professional.
interstate move done and dusted, on a budget, our belongings were as they were when they left. in secure storage for 5 months.
would recommend to everyone instead of getting an expensive moving truck
I used a Taxibox to help clear out an old op shop and set up a new, renovated space. I was super-impressed by the service, from the initial conversation through to the collection of the Taxibox at the end of the lease period. Everyone I spoke to was helpful, warm and friendly, and amazing. Thank you!
We used 2 TAXIBOX for almost 3 years. No complaints. Any questions or issues were dealt with quickly and professionally.
Good customer service, especially from Steve at the Sydney warehouse.
Great hold-music.
Would TAXIBOX again.
A bunch of happy and friendly staff. Supportive when needed. My whole experience with Taxi box was stress free and no worries. Deserves to be highly recommended. Victoria’s best storage team.
It was a safe and secure storage while allowing for immediate access and efficient handling of requests.
The staff members were courteous, helpful and pleasant to deal with.
Simply the best facility.
Taxibox is an amazing solution to moving. First of all, you only pack and unpack once instead of loading a van and storage unit multiple times. Second, you can access your unit whenever you'd like drive right up to it. Third, they charge about half as much as a regular storage unit or even a van would so you are saving money there. Fourth, their website makes it super easy to figure out how to pack your unit and the amount of space you need. And Finally, the people that work for them, whether it has been on the phone, the delivery drivers, or the warehouse employees, have been a such a pleasure! Moving can be really stressful and Taxibox made it so easy for me. Thank you Taxibox!
Easy to arrange, book access too when required and my taxi box kept all my belongings safe whilst I was away, I have no complaints! Delivery of taxi box was straightforward too. Thanks so much Taxibox!
Professional and extremely helpful from the start to the finish...definitely highly recommended...Shannen was amazing when I needed extra assistance....To make things even better I even received a refund for part of the month not used
This was recommended to me and I have since recommended to others, really efficient storage option with the best customer service. All staff have dealt with seem to really care about what they do. The boxes are stored safely in an indoor facility and I have no reservations using this company again. Thanks to the lovely ladies on reception and to Steve who so enthusiastically helped me today.
Not such a good experience this time from problems with your website trying to pay to trying to set up delivery couldn't be done online due to issues.
Customer service was slow but very good when i spoke to the right person and just spoke to Lauren who rang me about the issues i had and wanted to make it a better experience next time and this review will get 4 stars for that.
The driver seemed fairly new was not as friendly and argumentative about the parking situation not understanding at all and wanted to park further away.
The 30 minute time frame which i could only choose meant everything is rushed and that didn't help the situation. All the previous drivers i have had have been great in this situation.
Taxi box is the most amazing company. Their customer service is out of this world and everything is just so easy and helpful. Can’t recommend highly enough and definitely will use them again.
My experience with Taxibox was amazing! From the deliveries to the pickups - all seamless and the fact that I could pack in my own time which gave me a chance to decide which items were to be stored and which items went with me. It all just worked so well and I'd like to thank the helpful and easy to deal with people at Taxibox. I will highly recommend to my friends!
I had two taxi boxes for 3 months while renovating, they were great. Safe, waterproof storage and surprisingly roomy. The staff were also really easy to deal with. Would definitely use these again if the need arose.
Door to door delivery from Melbourne to Brisbane. Absolutely fantastic job, everything arrived intact. I can highly recommend a Taxi box to transit all your worldly goods interstate. Staff in Melbourne and Brisbane very polite an accomodating. A hugh kudos to you all. Thank you Taxi box - Regards Pare A
From the start to the very end, the team at taxi box were always so helpful and friendly. It’s such a damn easy and convenient service. Highly recommend
We have had such a good experience with Taxibox!!
Communication was awesome with constant updates, pricing was great with a free month added to our agreement.
The drivers were super friendly and knowledgeable.
Would recommend Taxibox any day over traditional storage facilities.
Your service was absolutely outstanding and you also did the right thing by us and this is why I have mentioned to other people about TAXI BOX company for future moving and storage.
Keep up the great work !!
I LOVE Taxibox!! They are absolutely the BEST!!! Definetly better than the REST!! I've used them so many times & not once have I had any issues. They are so convenient ,affordable & very easy to deal with, just the way I like it :-)
Thank you Taxibox Team.
Amazing service! Quick, easy and perfect when you have a few days between houses. TAXIBOX provides a fast, convenient anf affordable service. Would use again and happily recommend to friends.
Fantastic.
These guys made relocating as painless as possible. Their customer service is second to none and I highly recommend if you have to go into storage.
I would definitely use again.
Amazing! I had to cancel last minute because of other removilist I had from a different company, TaxiBox were understanding and able to change the booking on the day. The driver was fiendly, and answered questions I had. The call centre were also supportive and helpful. Affordable price, massive box and fantastic service. Thank you TaxiBox!
We have had a great experience with Taxibox in Brisbane. Booking was easy, and Danny was very helpful and responsive dropping the boxes off and picking them up - he made sure the boxes were in a good location for our packing, and gave helpful advice if we needed more boxes in a hurry. He also went the extra mile to make the space where the boxes had been to look tidy afterwards.
We love that we only had to pack once and unpack once, despite having a few weeks between moving out of our old house and into the new one.
Thanks to Danny and the Taxibox Team. You have made our moving so much easier!
We used taxibox between our leases to store our things. It was so easy from beginning to end. The staff and customer service were friendly and happy to help along the way.
The whole taxi box system works really well. Very well supported with real time delivery info, friendly delivery guys, and amazing ability to park our box in very tight spaces!
Arrived today. So far, good service, the driver whom dropped off the Taxi Box was friendly, accommodating and arrived with a smile!!! Even in the heavy rain. Thumbs up to him.
My only minimal feedback, speaking to Jordan over the phone to make transaction, he seemed rushed and wanted to lock in the payment. Would benefit with a little brighter phone mannerism however overall, happy. Thank you!
So far, good service, the driver whom dropped off the Taxi Box was friendly, accommodating and arrived with a smile!!! Even in the heavy rain. Thumbs up to him.
My only minimal feedback, speaking to Jordan over the phone to make transaction, he seemed rushed and wanted to lock in the payment. Would benefit with a little brighter phone mannerism overall, happy. Thank you
I love my Taxibox-so much so I think I’ll book another one soon!
Always dependable, reliable, safe and friendly, much like your trusty and faithful dog!
Sensitive to life’s circumstances, the staff at TB are kind and friendly, understanding and accomodating!
I’ve used them many times and recommended TB to friends!
Best in town!!!
From the phone call to the delivery and the pick up was sooo easy and they where soo friendly and very helpful
AMAZINGLY FRIENDLY SERVICE
Stayed cold no mishaps easy to use
I was stressed and rushed with my current move approaching I was looking at so many options but taxibox got me with the ease of booking and not being relied on to be at my old and new property for delivery or pick ups, allowing me time to focus on what I needed to get done. They offer love tracking of your taxibox while in transit and my driver was so welcoming and didn’t mind taking a few extra minutes to set up the taxibox exactly how I needed it. Then once you are finished just close it up and it gets picked up and returned to the depot nothing to sign in person just seamless and easy. Highly recommend,
The taxi box is the perfect thing for long or short term storage. It was super easy and very convenient to visit when needed. Will use again when needed for sure!
My box was just as described.
Cute, sexy, comes in a gorgeous little yellow number and is even delivered in heels for stability on uneven ground. It was a tight squeeze, but still a perfect fit for all my stuff and she came and left exactly as I requested without complaint. When I asked her to leave, a friendly chauffeur picked her up and even brought her back without any fuss when I asked for her back. My experience was 5 star and wouldn't ever store in any other way in the future.
Easy and quick. Fantastic service. Helpful. Great to see the tracking. I thought I had a difficult driveway and they made it with ease. Would recommend to all.
Had my boxes stored with Taxi box in Brisbane for nearly two years at a cost of nearly four thousand dollars. Now I need them delivered 8kms over the NSW border on the Gold Coast they tell me that is out of their delivery zone and have washed their hands of any responsibility (even though their website cynically trumpets their interstate delivery credentials). They advise me that I now need to hire another removal company at my own expense (probably another thousand dollars or more) to come down to their depot and unpack my belongings into a removal van and then deliver it to our new address. Talk about grab the money and run. In the meantime I have to keep paying them to store my goods at their place! I should have hired the other company in the first place. Customer service at its absolute dodgiest. Steer well clear and don't believe what is on their website. Once they have your money they aren't interested.
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There have been some developments since my first one star posting.
Taxibox has been in touch and a very polite lady explained why Taxi box has issues with delivering boxes just over the NSW when it will happily transport them to its interstate depot in Sydney. The reason make sense but it is a pity that the Taxibox website is less transparent about it’s interstate capability.
I have had to organise a double move now having found a drop off point for my boxes on the Qld side of the border and another set of removalists, at my own expense, to pick them up and transport them just over the border to my new address. To be fair, Taxibox has broken with their normal protocol and given me a latest delivery time which should help reduce the cost of my new removalist and given me a rebate of $100 towards the cost of the removalist.
So, am I fully satisfied? No, I should never have been in this position in the first place, I have had to go to the inconvenience of arranging a second removalist, and I will still be well out of pocket despite the $100 rebate. But in fairness I am less dissatisfied than I was and at least they had the decency to call me back and do something.
Taxibox moved our furniture out while our home was on the market and back again when the sale period was over. The Taxibox staff, particularly Justine, were very helpful and the boxes were delivered, packed and taken away on time. The reverse process was just as efficient. We were very impressed by the constant communications.
Great hassle free service. Both driver were in time and very helpful. It has been a pleasure dealing with Taxibox from the beginning to the end. I would use the service again!
From the first phone call to discuss my relocation from Sydney toMornington Peninsula every staff member (from phones and to the guys who dropped off then picked up my taxibox at the other end) was happy, informative and precise. Says that the management must treat staff well which is rare these days but so worth it gauging by the trouble free experience I enjoyed. Thanks all - oh and I love the little funny comments via messages too!
Nothing but good things to say about my experience. From the first phone call till the drop off of our taxibox. Customer service is outstanding. They have done everything they said they would. It is so convenient and alleviates a lot of the stress of moving.
Brilliant experience from start to finish. Taxibox customer service was helpful and friendly, as were the guys who dropped off and picked up the box after our interstate move from Sydney to Melbourne during the pandemic. We had great communication at both ends and both drop off and pick up were punctual and efficient, taking only a few minutes. We packed the box ourselves for transport via truck over 800 kms. But there were no breakages or damages. We wished we had used Taxibox for our entire move instead of hiring a removalist for the rest of our stuff. Would not hesitate to recommend Taxibox to anyone wanting to save money and deal with a professional company. Thanks!
Best solution for short term off property storage when renovating. Everything out of the way and back when needed again, prompt, and pleasant service from start to finish. No hesitation in using the service again.
Reliable, informative and just great! The price is reasnoble too.
Two weeks quarantine without paying for storage time is wonderful. Couldn't ask for a better way of moving interstate! Recommended completely!
Had a brilliant experience with Taxibox. The pick up process was easy and while the box was in storage it was always an easy process to request access. Every staff member I interacted with was great and they allowed flexibility for me which i needed living 9 hours away from my storage unit. Highly recommend.
Very nice website, good customer service friendly and helpful and understanding. Downside website is very deceiving it tells you a price in yellow on the top. And then other small items below in black and without totalling everything together. You will assume the final price is the yellow but no, they will charge you almost double to return your boxes. BE CAREFUL they won tell you the final price for both ways of picking and delivering from the beginning dont waste your time, unless you are happy with surprising extra costs.
made the booking explaining I was relocating overseas and the items inn the box where for my daughter to collect.
Unfortunately this was not noted or pass on to the venue of collection and causing stress and delay for my daughter whom had hire a truck to collect items.
Her details were given but not shared to collection site. She should of received emails for the collection.
Benny whom delivered the box in Brisbane was friendly and fantastic customer service a great credit to your team.
The Team member at homebush who brought out the box for my daughter also another great asset to your team a kiwi fella whom helped to improve my daughter collection process.
Drop off, pick-up, and drop off to second property all done well and in a friendly, courteous, and considerate manner. Taxibox of great value in providing temporary, extra storage and transportation of belongings.
Thanks to all concerned.
Once again Taxi Box has been superior in the service provided. Not only were you able to arrange storage at short notice but the placement of the delivery was perfect despite me not being able to be there, the driver was able to think on their feet and follow the cryptic crayon markings I had on the driveway. Thank you for making things so much easier.
This was my first time putting items into storage - Taxibox made it incredibly easy and the service was fantastic, both on the phone and in person on the day, nothing seemed to be too much trouble. Thanks!
Very Happy with my Taxi Box Storage. Not expensive. Excellent Customer Service. Very friendly Staff and a amazing worker named Sorry (sorry if I spelt it wrong. Highly recommend.
The Taxibox team were great to deal with - very understand and took the time to explain the whole process in detail, multiple times for me. Delivery and pickup were smooth.
We had a minor issue with the removalists we added on who chipped a wall in our house, but the Taxibox did offer to have this fixed when we raised it with them.
Such a convenient way to move. We were able to pack the boxes at our own pace, have them put into storage and delivered to our new address for a lot less than the cost of paying removalists. The delivery guys were really careful picking up and delivering our boxes and not a single item was damaged when we unpacked.
It was just a breeze using Taxibox. The communication was perfect and the boxes were delivered and picked up at the agreed time. The staff were so kind and professional and the whole process was easy and to-the-point. Highly recommend them!
I never really write online review but i have been so impressed by the level of service from Taxibox that I wanted to share my experience. From day 1 the service has been 10/10. Very easy to get a quote and book boxes online. If you have any questions with your existing booking, you can reach out to them by phone or email and they'll get back to you very quickly. There is no BS with Taxibox, they get the job done in a such easy and timely fashion way. Fantastic company and concept that I recommend in a heart beat. Thank you for your awesome work guys.
