We’ve collated everything you’d ever need to know about us. We’re here to help you with any queries (big, small or silly).

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Common Questions

How much does a TAXIBOX cost?

Our pricing depends on where we’re delivering to, how many TAXIBOXES you need and for how long. We’re very transparent with our pricing, so you can find out how much a TAXIBOX will cost you with an instant quote.

How big is a TAXIBOX?

Big. 2.4m long, 1.5m wide and 2.2m high externally or 2.32m long, 1.46m wide and 2m high internally. TAXIBOXES also have a large door for easy access and can hold up to 1 tonne of weight. Wondering how much can fit in a TAXIBOX? Try our Storage Calculator.

What is each TAXIBOX made out of?

Our mobile self-storage units are built from a breathable, wood composite. This makes them stable during transit, without trapping moisture inside – greatly reducing the chance of mold or mildew.

Our on-site storage units & cool rooms are built from solid steel, for maximum protection while your items are being stored at your place.

Is my TAXIBOX weather resistant?

Yes – each wooden TAXIBOX is covered with a highly durable, weather-resistant cover when not in our indoor storage facility. Both our wooden and metal TAXIBOXES are also raised off the ground, to ensure that your belongings are safe and dry should it rain while your TAXIBOX is outdoors.

How many TAXIBOXES will I need?

Generally, you will need one TAXIBOX for every 1-1.5 rooms’ worth of items – to see how many TAXIBOXES you may need, try our Storage Calculator. If in doubt, you can always order an extra TAXIBOX as you won’t pay for it unless you use it!

Is my reservation deposit refundable?

We understand that the best of plans can change and we will happily refund your reservation deposit, provided you notify us of your decision to cancel more than 7 days before your TAXIBOX was due to be delivered. Here’s our full cancellation policy.

Do you give discounts if I get multiple TAXIBOXES?

You betcha’ – take a look at how much you could save with an instant quote.

Where can TAXIBOXES be placed?

Provided there is a height clearance of 2.3m, virtually anywhere! To paint a picture, a TAXIBOX can fit into any space that can house your average car. This includes time-limited parking and access areas. Here’s more details on placement, permits & restrictions.

How do I prepare and pack my belongings for transit?

We’ve got you covered with this preparation guide. There’s also a quick guide inside every TAXIBOX that we deliver.

Are there any items I cannot put in my TAXIBOX?

Yes – for safety reasons you cannot store any of the following items:

  • Flammable or hazardous goods (e.g. batteries)
  • Firearms, munitions or explosives
  • Toxic, polluted or contaminated goods
  • Expandable plastics (e.g. foam mattresses)
  • Living plants or animals
  • Food or perishable goods (unless you’re using a Cool Room, of course)
  • Illegal goods
  • Waste

What about insurance?

If it’s worth storing, it’s likely worth insuring! Here’s more information on insuring your belongings while in storage.

Mobile Storage

How do I pay for my TAXIBOXES?

When you book your TAXIBOX, we charge a reservation fee which will go towards your first month of storage. Once your TAXIBOX/ES are safely back at our facility, we take the balance of the first month plus any additional services (like packing supplies) used. For ongoing monthly payments, the easiest way is to leave your card details on your account for automatic monthly payments. Alternatively, there are a range of other payment options.

What happens if I don’t get my TAXIBOXES packed in time?

Just give us a call! Provided you give us plenty of notice, we’ll do our absolute best to accommodate changes. In some circumstances, we may need to charge for a lost delivery slot, but we’ll try to avoid this where possible. See our Change Policy for more details.

I’m thinking of moving to a regional/rural location, can you help?

We currently offer delivery only in the metro areas of the cities we operate in. The quickest way to find if your place is inside our delivery zone is to input your postcode as part of an instant quote.

If you might be moving somewhere outside our delivery zone, we may still be the best option for you. Coming to our facility to empty your TAXIBOX will still mean you receive our highly competitive rates PLUS we’ll give you a discount for not needing to re-deliver your TAXIBOX.

How much time do I have to load/unload my TAXIBOX?

If we can leave your TAXIBOX on private property, you can have as much time as you like to load/unload items. If we’re leaving your TAXIBOX on a nearby street, we’ll need to come back the next day to collect it. Find out more information on our delivery options.

Will TAXIBOX load my TAXIBOX for me?

While your driver isn’t insured to do any heavy-lifting, we can arrange removalists to arrive after your TAXIBOX has been delivered. For more information, including pricing, head to our removalist page.

When can I access my TAXIBOX?

You can access your TAXIBOX 6 days a week, 9am – 5:30pm Monday to Friday or 9am – 2pm on Saturdays. We are closed on Sundays & public holidays.

For security reasons, to arrange access, you need to fill out this quick form at least 1 business day in advance.

How do I get my items back?

Just fill in our re-delivery form and we’ll take care of the rest. Note: We do need at least 7 days’ notice.

If I empty my TAXIBOX at the TAXIBOX storage facility will a re-delivery fee still apply?

For each TAXIBOX that has been stored with us, a check-out fee may be payable at the end of your storage term if you would like to collect the contents of your TAXIBOX from our storage facility. Check-out fees are just $49 per TAXIBOX delivered and stored for less than 3 months or FREE after 3 months of storage! This is discounted from the standard re-delivery fee and is applied because there is considerable work for us in getting your TAXIBOXES ready for check-out even if we aren’t required to deliver them to you.

What is mobile self-storage and what are the advantages over traditional self-storage?

The main difference is that we bring the storage unit to you. That means:

  1. There’s need to drive out to a storage facility
  2. You don’t need to hire a ute or van, and
  3. You only need to load/unload your items the once. Your belongings go from your door straight into your TAXIBOX!

Is TAXIBOX’s mobile self-storage more expensive than traditional self-storage?

Nope! Bringing a TAXIBOX to you means you don’t fork out on shipping your items to a storage facility. We’re very transparent with our pricing, so you can find out yourself with an instant quote.

On-site Storage

Is my TAXIBOX secure while on my property?

Yes! Our on-site TAXIBOXES are made from 100% solid steel and the keys for your lock are yours and yours only (we don’t even keep a copy). Here’s the full spec.

What happens if I need to keep my on-site TAXIBOX for longer?

Not a problem! We’ll continue to charge an ongoing monthly storage fee while it’s on your property – just give us a call at least 2 days before your collection, and we’ll help extend the time with your TAXIBOX.

Where can my on-site TAXIBOX be placed?

Generally your on-site TAXIBOX needs to be placed within the boundary of your property like a lawn or driveway. With council permission you may be able to have your on-site TAXIBOX in a public space like a nature strip or parking space, but there may be extra conditions and costs involved – these vary between councils.

Is my on-site TAXIBOX weatherproof?

It sure is! Our on-site TAXIBOXES feature a sturdy steel construction and have rubber-sealed doors to protect your precious items from the elements.

Is my on-site TAXIBOX secure?

Our on-site TAXIBOXES are built rugged with steel construction and a high security latching door. Simply pop on your sturdiest padlock of around 40mm in size and you can rest easy that your items are safe and sound.

I need more space – do you have a bigger on-site TAXIBOX?

While all of our TAXIBOXES are indeed the same size, you’re welcome to simply order as many as you’ll need to fit your items and receive discounted storage rates to boot. I’m no fancy big-city economist, but that sounds like a pretty good deal to me.

Why is there a price difference between storing at my place versus storing at your facility?

While our regular TAXIBOXES are already pretty awesome, our on-site TAXIBOXES are built tough to withstand the elements and keep your items safe and sound at your property for however long you may need. Sometimes it can work out to be more cost-effective to store back at our facility, but having things on-site allows you to have access to your stuff 24/7 which is nice and convenient.

Can I move the TAXIBOX when it’s on-site?

Your TAXIBOX gets put into place by our driver using a forklift and should generally remain in the one location until we come back to collect. It’s pretty sturdy and heavy, so please don’t hurt your back trying to shift it!

Can you pick up my on-site TAXIBOX and move it to a new address?

Our metal on-site TAXIBOXES are really intended for ongoing storage at the one location and may be a bit heavy for us to come and move while loaded. If you’re looking to move from one property to another and aren’t storing on-site long-term you might prefer to check out our moving service instead.

Cool Storage

How many days before my event should I have my TAXIBOX Cool Room delivered?

If you’re planning on chilling already room-temperature items, you’ll need your Cool Room delivered a couple of days before your event. For optimal cooling, ensure items you need to cool quickly are spaced apart as items stacked on top of each other can work to slow their temperature decrease.

Can shelving be supplied inside my TAXIBOX Cool Room?

Yes! If you need to keep things organised, we can include shelving inside your Cool Room. For more information, see our Cool Room page.

Do I need a generator to power my TAXIBOX Cool Room?

Only if your Cool Room is going somewhere remote. Otherwise, it can be plugged straight into a regular power outlet.

How much power does the TAXIBOX cool room use?

It can vary depending on your environment, but typically your TAXIBOX cool room will draw 7 amps (approx. 1700W) while it’s first cooling down, and then will typically draw around 4 amps (approx. 1000W) to maintain your desired temperature.

Can I move my TAXIBOX cool room after it has been delivered?

Your TAXIBOX cool room is delivered into place by our driver using a forklift and should generally remain in the one location until we come back to collect. That being said, our TAXIBOX cool rooms use a unique skid system and may be moveable if required.

What sort of power do I need for my TAXIBOX cool room?

You’ll need a regular every-day household power point (rated at 240V, 10 amp, single phase power), and an heavy duty extension cord to connect to the TAXIBOX cool room. If you don’t have an extension cord, we have them available for purchase with your order.

Can I use my TAXIBOX cool room as a freezer?

Our TAXIBOX cool rooms generally have a minimum temperature setting of 2 degrees and couldn’t be used as a freezer, but please ask our helpful team members about this as we may have a solution to suit your needs.

Is my TAXIBOX cool room secure?

For sure! Your TAXIBOX cool room comes with a heavy-duty padlock and key included – please just be sure to return this to our driver when we collect your cool room at the end of storage.

Can you provide a generator for my TAXIBOX cool room?

While we don’t currently provide generators to go along with your TAXIBOX cool room, the good news is that you just need regular household power to make it run. You can read more about the power requirements, see ‘How much power does the TAXIBOX cool room use?’.