Click the button on your padlock to wake it up and then tap the unit number that appears in your app in the ‘Find and Unlock’ screen. For a full guide as to how access works click here.

You bet. Just log into your account here, head to the billing tab, and you can update your card or pay off any outstanding invoices in a few clicks.

We accept all major debit and credit cards—Visa, Mastercard and even AMEX. Add your card when you book, and we’ll handle the rest with automatic monthly payments. No paper bills, no dramas.

Simple. Log in here, hit the billing tab, and update your payment info or contact details whenever you need. No need to call unless you’d like to. Your account, your rules.

Just give us a heads-up at least 14 days before you plan to move out—email’s the way to go. When you’ve cleared out your TAXIBOX, send us a quick photo of the empty unit so we can officially wrap things up and stop charging your card.

Oh, and don’t forget to lock up with your Bluetooth padlock before you leave. Any Bluetooth padlocks that go walkabouts will be charged back to the owners account at cost (which we try to avoid).

Use our, dare we say it ‘fun’ size estimator here to get a quick sense of what’ll fit your stuff. Or give us a call and we can walk you through it. And if things change? No worries—you can always upsize or downsize later.

Shoot us an email at local@taxibox.com.au or if you feel like a chat call us on 1300 66 55 46.

Email us at local@taxibox.com.au with the subject URGENT and a description of what you want to chat about and we’ll get back to you as soon as humanly possible.

“Prohibited Goods” in your storage agreement includes goods that are hazardous, dangerous, illegal, stolen, flammable, explosive, environmentally harmful, perishable, living, or that can pose a risk to
any person or property, item containing a lithium-ion battery. If unsure, please ask.

Don’t be THAT person. We kindly ask that you remove any from our sites when you leave. That includes inside your unit at checkout.

Please ensure you drive at 10km/h or less when moving through the facility as other people may be on site and follow all signs. Smoking and animals are not permitted onsite unless it’s a service animal, or a really cute golden retriever (kidding on the last part).

Yep, sure do. Pay upfront and you’ll score 7.5% off for 6 months or 15% off for 12 months. Bonus: it also locks in your rate, so no sneaky price jumps later. Winning!

Missed payments mean access to site and your unit gets paused and late fees kick in. Keep in mind, if payments stay overdue, we may have to sell or dispose of your stuff under the terms of your storage agreement. We genuinely want to avoid this so best to communicate. If we can help, we’ll certainly do our best.