For a full video guide as to how access works click here.

Just give us a heads-up at least 14 days before you plan to move out—email’s the way to go. When you’ve cleared out your TAXIBOX, send us a quick photo of the empty unit so we can officially wrap things up and stop charging your card.

Oh, and don’t forget to lock up with your Bluetooth padlock before you leave. Any Bluetooth padlocks that go walkabouts will be charged back to the owners account at cost (which we try to avoid).

If you’ve run through the troubleshooting steps for access here, check to see whether your bill is paid. Just log into your account here, head to the billing tab, and you can update your card or pay off any outstanding invoices in a few clicks.

Simple. Log in here, hit the billing tab, and update your payment info or contact details whenever you need. No need to call unless you’d like to. Your account, your rules.

Shoot us an email at [email protected] or if you feel like a chat call us on 1300 66 55 46.

Call 1300 64 13 66 but pleaese note a $100 after hours fee may apply in circumstances where the issue is not with TAXIBOX’s service. You can also email us at [email protected] with the subject URGENT and a description of what you want to chat about and we’ll get back to you as soon as humanly possible.

“Prohibited Goods” in your storage agreement includes goods that are hazardous, dangerous, illegal, stolen, flammable, explosive, environmentally harmful, perishable, living, or that can pose a risk to
any person or property, item containing a lithium-ion battery. If unsure, please ask.

Don’t be THAT person. We kindly ask that you remove any from our sites when you leave. That includes inside your unit at checkout. Anyone caught dumping will be asked to leave and we do pass on costs of disposal.

Please ensure you drive at 10km/h or less when moving through the facility as other people may be on site and follow all signs. Smoking and animals are not permitted onsite unless it’s a service animal, or a really cute golden retriever (kidding on the last part).

Missed payments mean access to site and your unit gets paused and late fees kick in. Keep in mind, if payments stay overdue, we may have to sell or dispose of your stuff under the terms of your storage agreement. We genuinely want to avoid this so best to communicate. If we can help, we’ll certainly do our best.