Easy! Just use the Bluetooth device provided with your unit to lock and unlock your TAXIBOX. It’s part of the high-tech magic behind Local Storage— it keeps things secure without the hassle of keys or combos.

You bet. Just log into your account, head to the billing tab, and you can update your card or pay off any outstanding invoices in a few clicks.

We accept all major debit and credit cards—Visa, Mastercard and even AMEX. Add your card when you book, and we’ll handle the rest with automatic monthly payments. No paper bills, no dramas.

Simple. Log in, hit the billing tab, and update your payment info or contact details whenever you need. No need to call unless you’d like to. Your account, your rules.

Just give us a heads-up at least 7 days before you plan to move out—email’s the way to go. When you’ve cleared out your TAXIBOX, send us a quick photo of the empty unit so we can officially wrap things up and stop charging your card.

Oh, and don’t forget to lock up with your Bluetooth padlock before you leave. Any Bluetooth padlocks that go walkabouts will be charged back to the owners account at cost (which we try to avoid).

Use our, dare we say it ‘fun’ size estimator to get a quick sense of what’ll fit your stuff. Or give us a call and we can walk you through it. And if things change? No worries—you can always upsize or downsize later.

Shoot us an email at local@taxibox.com.au or if you feel like a chat call us on 1300 66 55 46.

Email us at local@taxibox.com.au with the subject URGENT and a description of what you want to chat about and we’ll get back to you as soon as humanly possible.

“Prohibited Goods” in your storage agreement includes goods that are hazardous, dangerous, illegal, stolen, flammable, explosive, environmentally harmful, perishable, living, or that can pose a risk to
any person or property, item containing a lithium-ion battery. If unsure, please ask.

Don’t be THAT person. We kindly ask that you remove any from our sites when you leave. That includes inside your unit at checkout.

Please ensure you drive at 10km/h or less when moving through the facility as other people may be on site and follow all signs. Smoking and animals are not permitted onsite unless it’s a service animal, or a really cute golden retriever (kidding on the last part).

Missed payments mean access to site and your unit gets paused and late fees kick in. Keep in mind, if payments stay overdue, we may have to sell or dispose of your stuff under the terms of your storage agreement. We genuinely want to avoid this so best to communicate. If we can help, we’ll certainly do our best.