From booking online, delivery, collection once packed, accessing whilst in storage, delivering back, then collecting once emptied - the whole experience was swift, easy, and trouble-free. Would definitely recommend!
Recently used Taxi Box to relocate some stuff from Melbourne to the Gold Coast. We found the entire process seamless. From the minute that we confirmed our booking, the contact from Taxi Box was second to none, ensuring that we were kept informed every step of the way. We have never experienced such customer focussed attention to detail. It is definitely a very well oiled machine and we would highly recommend Taxi Box to anyone considering using their services, 10/10
Booking and organising the TaxiBoxes was very simple with great help from Vanessa.
They were delivered on time (the new real time delivery tracking is great!) and Corey did a beaut job putting the boxes on our difficult driveway!
The whole process was trouble free, obviously the structured systems they use are tried and true. Even the real time delivery was helpful. Good job.thanks.
Frank was incredible! Such a friendly kind man! We couldn’t fit the taxi box down our driveway but frank found a solution and said don’t worry we will make this work when he saw we were getting worried! Thanks Frank!!
I requested a taxi box for 1 pm, but it arrived at 10 am instead, when I wasn’t available.
As a result, I now have to wait another 3 days to collect it. During this time, I’ve had to spend around $100 on extra necessities that I wouldn’t have needed otherwise. This feels like a complete waste of money.
I really hope your company can better manage customer requests and fulfill them accurately in the future.
Fantastic service from the start. Communication from the team was great. Adam delivered the box and was very efficient, friendly and helpful. Thanks Team.
After holding on to my taxi box key for 2 years and looking at 12 hours before delivery woke up the morning of to find it nowhere to be found.
After a small -let's be honest- Big breakdown I emailed, texted and called taxi box before hours to try to get some help.
Within 20 minutes had a response and word that my fantastic delivery driver. Frank the legend, the myth, the man, could open it for me as he had bolt cutters.
Moving is never fun but The quick response and turn around definitely help things move smoothly.
Taxi box came through with the win for me. Exclamation couldn't find my keys to the box at 7:00 a.m. moving day (even though I had them in my hands less than 12 hours earlier).
Was able to get a hold of somebody who spoke to the driver who had bolt cutters. Frank is a legend!
Can't thank them enough for making the day run a little smoother, especially as it happened before business hours.
BTW, key still yet to be found.
From booking online, delivery, collection once packed, accessing whilst in storage, delivering back, then collecting once emptied - the whole experience was swift, easy, and trouble-free. Would definitely recommend!
Recently used Taxi Box to relocate some stuff from Melbourne to the Gold Coast. We found the entire process seamless. From the minute that we confirmed our booking, the contact from Taxi Box was second to none, ensuring that we were kept informed every step of the way. We have never experienced such customer focussed attention to detail. It is definitely a very well oiled machine and we would highly recommend Taxi Box to anyone considering using their services, 10/10
Booking and organising the TaxiBoxes was very simple with great help from Vanessa.
They were delivered on time (the new real time delivery tracking is great!) and Corey did a beaut job putting the boxes on our difficult driveway!
The whole process was trouble free, obviously the structured systems they use are tried and true. Even the real time delivery was helpful. Good job.thanks.
Frank was incredible! Such a friendly kind man! We couldn’t fit the taxi box down our driveway but frank found a solution and said don’t worry we will make this work when he saw we were getting worried! Thanks Frank!!
I requested a taxi box for 1 pm, but it arrived at 10 am instead, when I wasn’t available.
As a result, I now have to wait another 3 days to collect it. During this time, I’ve had to spend around $100 on extra necessities that I wouldn’t have needed otherwise. This feels like a complete waste of money.
I really hope your company can better manage customer requests and fulfill them accurately in the future.
Fantastic service from the start. Communication from the team was great. Adam delivered the box and was very efficient, friendly and helpful. Thanks Team.
After holding on to my taxi box key for 2 years and looking at 12 hours before delivery woke up the morning of to find it nowhere to be found.
After a small -let's be honest- Big breakdown I emailed, texted and called taxi box before hours to try to get some help.
Within 20 minutes had a response and word that my fantastic delivery driver. Frank the legend, the myth, the man, could open it for me as he had bolt cutters.
Moving is never fun but The quick response and turn around definitely help things move smoothly.
Taxi box came through with the win for me. Exclamation couldn't find my keys to the box at 7:00 a.m. moving day (even though I had them in my hands less than 12 hours earlier).
Was able to get a hold of somebody who spoke to the driver who had bolt cutters. Frank is a legend!
Can't thank them enough for making the day run a little smoother, especially as it happened before business hours.
BTW, key still yet to be found.
Such a pleasant experience! Kris was kind, patient, and very helpful throughout. Everything was handled quickly (under 15 minutes!) and made the whole move so much easier. Really appreciate it!
Nori was fantastic with negotiating a steep incline on the road entrance and placed my Taxibox in the PERFECT position without me having to leave work.I am very impressed and rate the booking and delivery process a 10/10.
Great work Nori!!
I’d give Frank 10 stars if I could. A consummate professional with a pleasant demeanor. I’ve only had good experiences with the guys from Taxibox but Frank went above and beyond my expectations.
