Customer Portal

With our customer portal, you can have all your questions answered while you’re storing with us, and find all the assistance you need (all without having to interact with an actual human, score). You can access the customer portal here.

Manage Your Booking

• Access: Submit an access request to come and visit your TAXIBOX at the facility. Get stuff out, put stuff in, or play swapsies. You can access your TAXIBOX at our facility, 6 days a week or have it re-delivered to you to access at yours; all you need to do is put the request in so we can get everything ready for you.
• Re-delivery or Transfer: How’s this for storage!? No need to endure on-hold music 🎶 when you can jump on our customer portal and submit a re-delivery or transfer request whenever. We’ll deliver your TAXIBOX to any address in our service area, locally or interstate or even to one of our other storage facilities across the country.
• Check Out: All good things must come to an end (but we’re missing you already *wipes tear*) If you’d like to empty out your TAXIBOX at our facility, you can now arrange your check-out at one of our facilities. All you need to do is put the request in so we can get everything ready for you.
• Date Changes: Last minute changes? We get it, happens to the best of us! Simply hop onto our customer portal to check our schedule and adjust as needed. It’s that simple.

Order an Extra TAXIBOX

Got more stuff than you thought, and running short on space? Order an extra TAXIBOX via our customer portal and we’ll add it onto your existing account. Get all the space you could possibly need (keeping in mind that additional delivery fees may apply).  

Update Your Account

• Contact Update: Moved recently, or got a new phone number? While we might not be able to help you memorise your new digits, we can update your contact details for you – use our customer portal to update your account with all your new deets.
• Transfer: Want to transfer your account to someone else? Just fill out the details online, and voila! The new customer gets an email confirmation, signs the agreement, and TA-DA! The TAXIBOX is now their to take care of. Easy peasy!

Create a Photo Inventory or Cute ID’s

Storing your stuff with us, in one of our secure facilities? Keep track of what you’re storing at your place and what you’re storing at ours (in your TAXIBOX) by keeping a photo inventory. You can even give your TAXIBOX its own identity. Meet Monica, Joey, or any name that makes you smile. Whether by room type or pure personality, organising just got a whole lot sweeter 🎉💖

By taking photos of your stuff before you load your TAXIBOX, you can keep a record of what’s going where. Access your photo inventory via our customer portal to keep yourself super organised before you come visit your TAXIBOX, so you know exactly what you’re coming for. It’s the ultimate organisation tool in the storage world (that you never knew you needed).

Sort Out the $$$ 

Manage all your cashola via our customer portal. You can keep track of everything and update anything:

• Find all our payments and costs, explained
• Make payments manually
• Keep track of all your previous payments and their records
• Add, change and set up automatic payments 

Any funny money business you need to sort out, you can do here.

Get Your Locks Cut (If You Lost Your Keys)

Trying to retrace your steps to find your keys and coming up empty-handed? We’ve all been there (it’s Murphy’s law, you always lose your keys the day you desperately need them to open something). 

Luckily for you, if you lose your keys to your TAXIBOX, you don’t need to stress about it: complete our lock cut form available via the customer portal and we’ll do the rest.

Refer a Friend and Save $$$

If you loved your first date with TAXIBOX (and you’re still pining for us a little, it’s okay, admit it), why not share the love? Tell your friends and we’ll send the good karma straight back your way 🙏🏼🌟🌈. In this scenario, good karma = vouchers, discounts, or prizes, amongst a bunch of other fun stuff. 

We’re all about paying it forward here at TAXIBOX, and shouting out our BFFs when they deserve it. Give us a shout out and you can get in on the benefits. Find all our current offers via our Customer Portal.